Frequently Asked Questions
State of Maine MSP Program
State of Maine Master Agreement MA 18P 200416*0130
NASPO Master Agreement AR 2504
Katy White - Account Manager
FAQs
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I am a hiring manager and I have a need for an IT Staff Augmentation resource. Where do I begin?
Please complete the form linked below and a MEMSP representative will contact you upon receipt.
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I am an OIT Project Sponsor, and I have a need for SOW Project Services. Where do I begin?
Please email the Project Work Requirements to the MSP onsite team:
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I am a hiring manager and I have identified/recruited/referred (and possibly interviewed and approved) a staff augmentation resource. What are the next steps?
Please complete the EOR Request Type on the form linked below. Knowledge Services may become the Employee of Record (EOR), responsible for administering payroll and payroll related costs, as well as all employer mandated taxes and insurances. This cost-savings option for the State may only be utilized for resources identified outside of the supplier network.
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If I need to terminate a resource or I want to discuss contractor performance concerns, who should I contact?
Please contact the MSP Program Team at: MEMSP@knowledgeservices.com -
What if my current DO needs funds added or my contractor will be renewing?
Please complete the form linked below to add funds:
A: Please complete the form linked below to renew a contractor:
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What if my current contractor needs a project added or removed from existing timesheet?
Please complete the form linked below:
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I need to make a correction, add an additional time approver for my contractors or I cannot see my contractor’s timesheet.
Please contact the MSP Program Team at: MEMSP@knowledgeservices.com -
I am a hiring manager, and I am locked out of dotStaff or need to reset my password. What should I do?
Please contact dotStaff support:
https://support.dotstaff.com/hc/en-us
For additional client/manager dotStaff support:
Contact Us.
Maine MSP Program Team
MEMSP@KnowledgeServices.com
Fax: 317-578-7600